General Terms and Conditions of Sale (T&Cs)

General Terms and Conditions of Sale (T&Cs)

Welcome to the website www.linoxera.com, owned by DIGITALHUBB LTD. These General Terms and Conditions of Sale (hereinafter referred to as "T&Cs") govern all transactions between our online store, LINOXERA, and its Customers. By placing an order on our site, you unreservedly accept these T&Cs.

1. Legal Information
KIDOULAND is operated by DIGITALHUBB LTD, a company registered in the United Kingdom.

  • Company Name: DIGITALHUBB LTD
  • Registration Number: 16071986
  • Head Office Address: 20 Wenlock Road, London, England
  • Contact Email: support@linoxera.com

2. Products and Services Offered
2.1 Product Description
LINOXERA offers a wide range of children’s toys and home decor items. Each product is accompanied by a detailed description, including:

  • Dimensions and materials.
  • Specific features.
  • Any applicable usage precautions.

2.2 Product Availability
Our products are offered subject to availability. If an item is unavailable after an order has been confirmed, the Customer will be informed promptly. The Customer may then:

  • Cancel the order and receive a full refund.
  • Opt for an equivalent product, if available.

3. Orders
3.1 Ordering Process
Orders are placed directly on our website. To place an order, the Customer must follow these steps:

  1. Select the desired products and add them to the cart.
  2. Review and confirm the cart details.
  3. Provide delivery and payment information.
  4. Confirm the order.

3.2 Order Confirmation
Once the order has been confirmed, a confirmation email containing an order summary will be sent to the Customer. This email acts as a contract between LINOXERA and the Customer.

3.3 Order Refusal
LINOXERA reserves the right to refuse an order in the following cases:

  • Non-payment or issues during the payment process.
  • Suspected fraud.
  • Provision of incorrect or incomplete information by the Customer.

4. Pricing and Payment Terms
4.1 Pricing
Product prices are displayed in euros (€) or US dollars (USD), inclusive of all taxes (VAT), unless otherwise stated. Any applicable delivery fees are specified separately during checkout.

4.2 Accepted Payment Methods
Customers may pay for their orders using:

  • Credit cards (Visa, Mastercard, American Express).
  • PayPal.
  • Other payment methods specified on the website.

4.3 Payment Security
All transactions are secured using SSL (Secure Socket Layer) encryption. LINOXERA does not store any Customer banking details.

5. Delivery
5.1 Delivery Areas
LINOXERA delivers to all EU countries, the United States, and other regions specified on our website.

5.2 Delivery Options
We work with reliable carriers to ensure fast and secure delivery. Options include:

  • Standard delivery.
  • Express delivery.

5.3 Delivery Times
Estimated delivery times are provided during the ordering process and may vary based on:

  • The destination.
  • The chosen delivery method.
    In case of delays, LINOXERA will notify the Customer promptly.

5.4 Delivery Fees
Delivery fees are calculated based on the weight, dimensions of the items, and destination. These fees are clearly indicated before the order is confirmed.

6. Right of Withdrawal and Return Policy
6.1 Right of Withdrawal (EU Customers Only)
In accordance with Directive 2011/83/EU, Customers have the right to withdraw from their purchase within 14 calendar days of receiving the products. To exercise this right:

  • The Customer must notify LINOXERA via email (support@linoxera.com).
  • Products must be returned in their original condition.
  • Return shipping costs are the Customer’s responsibility unless the product is defective or not as described.

6.2 Return Policy (US Customers)
For US Customers, returns are accepted within 30 days of receipt. Products must be:

  • Unused.
  • In their original packaging.
    Return shipping costs may vary depending on the circumstances.

7. Warranty
7.1 Legal Warranty (EU)
In accordance with EU regulations, products sold are covered by:

  • The legal warranty of conformity.
  • The legal warranty against hidden defects.

7.2 Commercial Warranty
Some products may include a commercial warranty. Details are specified on the product pages.

8. Limitation of Liability
LINOXERA accepts no liability for:

  • Improper use of products.
  • Indirect damages related to the purchase.
  • Delays caused by third parties (customs, carriers, etc.).
    LINOXERA's liability is limited to the total value of the order.

9. Personal Data
LINOXERA complies with applicable data protection laws:

  • General Data Protection Regulation (GDPR) for EU Customers.
  • California Consumer Privacy Act (CCPA) for US Customers.
    Collected data is used solely for order processing and will never be sold to third parties.

10. Intellectual Property
All content on the site (text, images, logos, videos) is protected by intellectual property laws. Any unauthorized reproduction or use is strictly prohibited.

11. Disputes and Mediation
11.1 EU Customers
In case of a dispute, Customers may use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

11.2 US Customers
For US Customers, disputes will be subject to the laws of the state in which DIGITALHUBB LTD is incorporated.

12. Amendments to the T&Cs
LINOXERA reserves the right to amend these T&Cs at any time. The new conditions will apply to orders placed after their publication.

For any questions or assistance, contact us at support@linoxera.com.

Last Updated: 22/11/2024