Delivery policy

Delivery policy

Welcome to LINOXERA ! We are committed to delivering your orders quickly, securely, and efficiently. This delivery policy outlines the options, timeframes, costs, and other essential delivery-related information.

1. Delivery areas

We deliver our products to the following regions:

  • European Union (EU)
  • United States (USA)
  • Other countries specified at checkout.

If your country is not listed in our delivery areas, please contact us at support@linoxera.com for more information.


2. Delivery methods

We offer several delivery options tailored to your needs:

  • Standard Delivery: An economical option with reasonable delivery times.
  • Express Delivery: For faster delivery.
  • Tracked Delivery: Allows you to track your order until it reaches its destination.

The available delivery methods depend on your location and the products ordered. Applicable options will be displayed at checkout.


3.Delivery timeframes

3.1 Estimated timeframes

  • European Union: 5 to 10 business days for standard delivery, 2 to 5 days for express delivery.
  • United States: 7 to 12 business days for standard delivery, 3 to 6 days for express delivery.
  • Other countries: Delivery times vary by destination and selected delivery method. An estimate will be shown during checkout.

Note: The indicated timeframes are estimates and may vary in case of exceptional circumstances (customs, strikes, high-demand periods, etc.).

3.2 Order Processing

Orders are prepared and dispatched within 1 to 3 business days after payment validation, unless otherwise stated (e.g., pre-orders).


4. Delivery fees

Delivery fees are calculated based on:

  • The weight and dimensions of your order.
  • Your location.
  • The selected delivery method.

Exact fees will be displayed before order confirmation. For orders exceeding a specified amount (noted on our website), standard delivery may be offered for free.


5. Order tracking

Once your order is dispatched, a confirmation email containing a tracking number will be sent to you. You can track the delivery status via the provided link or directly on the carrier’s website.

If you do not receive your tracking number, please contact our customer service at support@linoxera.com.


6. Delivery Issues

6.1 Delays

We do our best to meet delivery timeframes. However, unforeseen events (weather conditions, customs, etc.) may cause delays. If you experience issues, please contact us at support@linoxera.com.

6.2 Undelivered items

  • If your order has not arrived within the estimated timeframe, please check the delivery status using your tracking number.
  • If your order is marked as "delivered" but you have not received it, contact our customer service team immediately.

6.3 Damaged or incorrect items

If a product arrives damaged or does not match your order, email us with the following details:

  • Order number.
  • Photos of the received product (and packaging, if relevant).

We are committed to resolving the issue promptly.


7. Customs and taxes

For orders delivered outside the European Union (including the United States):

  • Taxes and customs duties may apply depending on local regulations. These charges are the responsibility of the customer.
  • LINOXERA cannot be held responsible for delays caused by customs formalities.
  • We recommend that customers check with local authorities before placing an order.


8. Delivery address

Customers are responsible for providing an accurate and complete delivery address. In case of an error in the provided address:

  • Reshipping fees will be the customer’s responsibility.
  • If the order cannot be delivered and is returned to LINOXERA, we will contact you to arrange a new shipment.

 

9. Free delivery

LINOXERA offers free delivery for:

  • Orders exceeding a minimum amount (displayed on our website).
  • Certain special promotions, subject to applicable terms and conditions.

Free delivery generally applies only to standard delivery.


10. Frequently Asked Questions

How can I update my delivery address?
If your order has not yet been dispatched, contact us immediately at support@linoxera.com to request an address update.

What should I do if my order is lost?
If your order appears lost, we will investigate with the carrier. A solution (replacement or refund) will be offered once the loss is confirmed.

Do you offer international delivery?
Yes, we deliver to multiple countries. Refer to the "Delivery Areas" section for details.


11. Contact

For any questions or assistance regarding our delivery policy, please contact us:

Email: support@linoxera.com
Address: 20 Wenlock Road, London, England

Tel: +447455274464

Last Updated: 22/11/2024